As Yalçın Boru, it is our main purpose to effectively evaluate the requests, recommendations and feedbacks received from our customers and ensure their satisfaction. We pursue the principle of "Our duty is to satisfy, our goal is to receive thanks". In line with this purpose;
• We raise our service quality to the highest level with our innovative working methods that are open to change in parallel with the needs and expectations of our customers,
• We accept the principle of being "customer-oriented" as the basis of the customer satisfaction policy, we constantly improve our processes in line with customer demands and expectations, and we offer the most suitable solutions to our customers with qualified personnel and necessary infrastructure.
• We evaluate the notifications of our customers fairly and impartially within the framework of legal regulations and in accordance with our company procedures.
• We constantly improve our processes by addressing the incoming complaints, taking risks and opportunities into account, and preventing repetition of complaints.
Customer Satisfaction is the main principle of our customer services policy, and we carry out all our work within the scope of this principle. We take all complaints and requests into consideration objectively, without making any discrimination among our customers, and serve by adhering to the principles of accessibility, traceability, objectivity, transparency and confidentiality of the customer information.
Regarding the products and services rendered by our company in Yalçın Boru, all kinds of recommendations, complaints and requests are reviewed within the shortest time and feedbacks are provided to our customers along with the recommendations of solutions.
Your recommendations, complaints and requests are assessed as opportunities of improvement and development continuously in all of our work processes. You can give feedback on all your requests within this scope by filling in the "Customer Satisfaction Questionnaire".